Returns and exchange details
Customers are responsible for any fees, taxes and duties connected with shipping of purchases in their respective countries. If in the process of production of goods for some reason we change some of the details or design, we will coordinate it with you in the messages.
1. After placing an order
If immediately after the purchase for some reason you want to cancel your order, please contact us (you can do it within 3 hours):
- If the order has not been made yet, we guarantee a 85% refund of the price.
(We are working through an intermediary, so we cannot get back their commission).
Please, be careful!
2. When your order is ready for shipment
If your order has already been made, but not sent, and for some reason you need to cancel it, please contact us as soon as possible.
2.1 Shipping costs will be refunded 100% in any case.
2.2 If your order has been made without any custom changes, 85% will be
refunded.
2.3 Refunds for CUSTOM ORDER.
- If your items have been set up with names, date, there have been changes of color or design, we will send you the pictures of these changes. In this case, the products will be shipped only after your approval within 36 hours. If we have not received a reply to a message with a photo of the finished order, shipping will be made under paragraph 1.1 of these Regulations.
- If we have done everything exactly as you asked, but you do not like it, we will do everything we can to do it right with your help.
But if you still do not like the product and want to cancel it, you will be refunded
50% of the price + postage.
3. Once you have received your product
Dear clients, before sending the products we usually send you a photo of the finished order to confirm (see paragraph 1.1 of these Regulations).
3.1 If the product you received is not what you ordered, and it has been sent to you by our mistake, we will make you a 100% refund or send a new one at our expense.
3.2. We are working carefully to make sure that you are happy with your purchase. We can change for you this or that element, if you pay shipping both ways. If you are dissatisfied with your order, it can be returned within 7 days. As soon as we receive the item in its original form (as this product should not be used by you), we make you a refund of 85% of the value of the product, without delivery fee. (You pay for shipping of the product back to us).
3.3. If you received a damaged package
Within 1 day after receiving the product send us a photo of the product, as well as a photo of the package. We will consider your case individually and do our best to make you satisfied. If you have not done it, we are sorry, but in this case we cannot make you a refund.
3.4. Elements with the change of design and personalization are not refunded!
4. If your order has been made in less than a month before your wedding.
Dear client! If your wedding is in less than 30 days (45 days for Australia, New Zealand) or the date by which you want to get your order and you still buy our product, you agree to the risks that may arise during the delivery of the goods. We will try to send it on time (please specify your wedding date!).
4.1. If you have not received your order on time.
You can return the item back to us (postage is at your expense). We will refund you 80% of the value of the product (postage will not be refunded).
* - Refunds will be made only after we have received the item back.
** - If you have not specified your wedding date in the order comments, we can send your order within 14 days after the payment. (Refund procedure will be carried out at para. 2.4).
5. If your wedding is in more than 30 days (45 days for Australia, New Zealand).
- You have not received your order within 1 month from the date of delivery.
(Your order has been lost or there have been some problems with it). We will refund you 100% of the cost of the product and 100% of the cost of the delivery. Please give us some time to figure out what's wrong with your parcel.
6. Unclaimed parcels
6.1 If you have not received the parcel, and it returned to us marked "unclaimed"
means that your package is at your post office. Your parcel can be at the post office up to 7-10 days. If you have not taken it on time, the parcel will be sent back to us.
а) If the item is not personalized, you will be refunded:
- 85% of the cost of the product, postage will not be refunded.
б) If the item is personalized:
- 0% of the cost of the product, postage will not be refunded.
6.2. You can also re-pay shipping and we will send your package to you again. In
order to do this, please contact us.